Shipping Policy
1. General Information
At MOLO STUDIOS, we are committed to delivering your orders in a timely and efficient manner. Below, you’ll find all the details regarding our shipping process. If you have any further questions, please feel free to contact our customer service team at info@shopmolo.com.
2. Processing Time
- Orders are processed Monday through Friday, excluding holidays.
- Please allow 1-3 business days for your order to be processed after it has been placed.
- Once your order is processed, you will receive a confirmation email with tracking details.
3. Shipping Methods and Delivery Times
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 7-14 business days | $7.99 or Free on orders over $75 |
| Expedited Shipping | 4-10 business days | $25.99 |
Delivery times may vary depending on your location and external factors such as weather or carrier delays.
- MOLO currently ships to
US and US TerritoriesAustraliaCanadaNew Zealand
- International delivery times vary based on destination (typically 7-21 business days).
- Customers are responsible for any customs duties, taxes, or fees associated with international shipments.
4. Free Shipping
- Free standard shipping is available for orders over $75.
- The free shipping offer will be automatically applied at checkout.
5. Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can track your package using the link provided in the email or by visiting the track my order page.
6. Undeliverable Packages
- If a package is returned to us due to an incorrect address or refusal of delivery, we will contact you to arrange reshipping. Additional shipping fees may apply.
7. Lost or Damaged Packages
- MOLO STUDIOSis not responsible for lost or stolen packages once they are marked as delivered.
- If your package is damaged during transit, please contact us within 48 hours of delivery with photos of the damage.
8. Contact Us
If you have any questions or concerns regarding your shipment, please reach out to us at:
- Email: info@shopmolo.com
We value your business and look forward to making your shopping experience smooth and enjoyable!